AI-powered customer operations
FulfillIQ connects your company knowledge, customer data and existing tools to automate repetitive support and help your team resolve customers faster.
Powered by AI. Controlled by your team.
Hi Sophie,
I'm sorry your order hasn't arrived as expected.
I've checked order #48291 and can see that the delivery has been delayed in transit. The latest tracking information shows that it is now expected tomorrow.
Please let us know if it hasn't arrived by tomorrow evening.
Sophie has received the approved reply.
FulfillIQ Support
Automate responses, update customers and resolve more tickets using customer, order and policy context.
FulfillIQ Knowledge
Your company knowledge, procedures and policies, made easier for employees to use.
The problem
Customer service teams often move between their inbox, ecommerce platform, tracking information and internal procedures before they can answer a customer. FulfillIQ brings that context together before preparing the response.
Hi, my order was supposed to arrive yesterday but I haven't received it yet. Can you check?
Hi Sophie,
I'm sorry your order hasn't arrived as expected. I've checked your order and can see the delivery has been delayed in transit. The latest tracking information shows delivery is now expected tomorrow.
Please let us know if it hasn't arrived by tomorrow evening.
How it works
We handle the setup with you, connecting your tools, organising your knowledge and configuring FulfillIQ around your customer service processes.
Step 1 of 4
We connect FulfillIQ with the systems your team already uses to give every response the right context.
From connecting your tools to organising your knowledge and configuring your workflows, we'll help get FulfillIQ ready for your business.
Human control
Start with human oversight. Automate more as your workflows are tested and ready.
FulfillIQ prepares the response
A human reviews and approves
Approved workflows respond automatically
Customer request
Hi, my order was supposed to arrive yesterday but I still haven't received it. Can you check where it is?
Context retrieved by FulfillIQ
FulfillIQ has prepared a response using 4 sources.
Waiting for human reviewSuggested response
Hi Sophie,
I'm sorry your order hasn't arrived as expected.
I've checked order #48291 and can see that it has been delayed in transit. The latest tracking information shows delivery is now expected tomorrow.
Please let us know if it hasn't arrived by tomorrow evening.
Prepared using
This response has not been sent to the customer.
Keep human approval where it matters and automate the repetitive workflows you're comfortable handing over.
You decide what requires approval.
Test and refine before automating more.
Complex or uncertain cases go to humans.
Built for ecommerce
FulfillIQ brings together the tools, knowledge and automation your team needs to deliver fast, accurate and personal support at scale.
Turn repetitive customer requests into personalised responses.
Hi, my order was supposed to arrive yesterday but I haven't received it yet. Can you check?
Use customer, order and tracking information when resolving requests.
Turn policies, procedures and documentation into accessible knowledge.
Send sensitive, complex or uncertain cases to humans with context.
Low confidence
Escalate to humanPrepare customer responses in supported languages.
Bonjour Sophie,
Je suis désolé que votre commande n'ait pas encore été livrée...
Understand support activity, contact reasons and escalations.
From order lookups to returns and everything in between, FulfillIQ has you covered.
FulfillIQ Knowledge
Employees can ask FulfillIQ questions about company policies, processes and procedures and receive answers grounded in your organisation's knowledge.
Coming soonA customer wants their refund sent to a different card. Can we do that?
Repeated question. No clear procedure found.
Built for ecommerce
Integrations are configured during onboarding so FulfillIQ can access the information it needs to help your team respond faster and more accurately.
FulfillIQ connects with the systems you already use.
We pull the context FulfillIQ needs to help your team.
Your team stays in control. FulfillIQ does the heavy lifting.
Demo data
Daily reporting helps you see what FulfillIQ handled, what was escalated and which customer questions came up most often.
Simple, transparent pricing
One interaction is one customer response generated or sent by FulfillIQ. Choose the level that fits your current support volume.
£199 /month
Bring AI into your support workflow.
Up to 500 interactions / month£499 /month
For growing businesses ready to automate more support operations.
Up to 2,000 interactions / month£999 /month
For larger or more complex customer operations.
Up to 5,000 interactions / monthSave 15% with annual billing.
Onboarding
We handle the technical setup with you, so you can launch without rebuilding your support operation.
FAQ
FulfillIQ reduces repetitive work and helps teams access the information they need. Businesses decide how much human involvement remains.
Yes. Starter requires every response to be reviewed. Higher plans can also use approval where required.
Cases can be escalated for human review instead of automatically sending an uncertain response.
Yes. Businesses can begin with a focused email workflow and expand later.
Smarter customer operations
Connect your customer conversations, company knowledge and business tools with FulfillIQ.
Client dashboard
Here’s what’s happening with your customer support.
Received and resolved conversations across the week.
Top reasons across the selected period.
Cases waiting for a decision or manual action.
| Customer | Issue | Reason | Waiting time | Action |
|---|---|---|---|---|
| Sarah M. | Order #1847 | Refund approval needed | 18 min | |
| James P. | Order #1922 | Delivery exception | 42 min | |
| Emma L. | Order #1765 | Missing information | 1h 12m |
Operational quality across the selected period.
The latest customer requests handled by FulfillIQ.
| Customer | Request | Status | Last activity | |
|---|---|---|---|---|
| Olivia R. | Delivery status | Resolved | 2 min ago | |
| Daniel K. | Return request | Resolved | 6 min ago | |
| Sophie T. | Refund request | Review needed | 12 min ago | |
| Alex B. | Product question | Resolved | 18 min ago |
| Date | Customer | Channel | Subject | Order | Outcome | Handled by | Action |
|---|---|---|---|---|---|---|---|
| 10 Aug, 14:32 | Sarah M. | Where is my order? | #1847 | Resolved | FulfillIQ | ||
| 10 Aug, 13:51 | James P. | Refund request | #1839 | Review needed | Human | ||
| 10 Aug, 12:44 | Emma L. | Change address | #1821 | Resolved | FulfillIQ | ||
| 10 Aug, 11:08 | Olivia R. | Return status | #1816 | Waiting for customer | FulfillIQ | ||
| 10 Aug, 10:19 | Alex B. | Delivery exception | #1798 | Escalated | FulfillIQ |
| Customer | Order | Issue | Reason | Waiting | Priority | Action |
|---|---|---|---|---|---|---|
| Sarah M. | #1847 | Refund request | Refund approval needed | 18 min | Medium | |
| James P. | #1922 | Delivery exception | Carrier delay outside SLA | 42 min | High | |
| Emma L. | #1765 | Missing information | Customer needs to confirm address | 1h 12m | Low |
+3.2% vs previous period
Stable across the week
From customer email to response prepared
Cases needing merchant judgement
33% of contacts
Orders, products and fulfilment data.
Connect your store to let FulfillIQ retrieve live customer order information.Customer inbox and replies.
Connect the support inbox FulfillIQ should monitor and reply from.Courier events and delivery status.
Optional live courier tracking can be added after Shopify and Gmail are connected.Zendesk, Gorgias and Intercom support.
Connect a helpdesk when your team is ready to centralise escalations.Each client connects their own Shopify store and support inbox. FulfillIQ stores the connection against their account so the production scenario can use the right store and inbox automatically.
Next billing date: 10 September 2026
1,284 conversations handled of 2,000 included.
| Date | Description | Amount | Status | |
|---|---|---|---|---|
| 10 Aug 2026 | Growth plan | £499 | Paid | |
| 10 Jul 2026 | Growth plan | £499 | Paid | |
| 10 Jun 2026 | Growth plan | £499 | Paid |
SWE · Shopify customer support
Reports sent every morning with activity, escalations and examples.
Invite teammates to review escalations and reporting.